IT Service Management

When your organization is ready to optimize efficiency, ensure quality and minimize costs, Covestic can help by delivering an effective IT Service Management solution.

Transform IT Service Management (ITSM) with Covestic and ServiceNow

eBook: A Practical Guide to ITIL Success

The journey to adopt ITIL can have some challenges along the way. Our eBook explores the top 15 mistakes people make on the road to ITIL success.

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Strategy and Planning


IT Service Management is about aligning the delivery of services with the defined needs of the business as efficiently and effectively as possible. We work with our clients to do just that by providing:

  • Service Management Assessment, Strategy & Roadmap Development
  • Service Management Program Audit
  • Service Management Tool Assessment, Requirements Definition and Selection

UpStream Readiness Services

Too many engagements start with an assumption that requirements are well-defined and business processes are adapted to the capabilities of ServiceNow. This assumption can jeopardize an implementation before it even begins.

UpStream is a Covestic service offering that helps organizations unlock the power of ServiceNow while minimizing development cycles. We guide you through each step in the life-cycle: Process Baseline, Process Design, Configuration Management Database (CMDB) Architecture, Requirements, and Implementation Plan & Roadmap.

These essentials all flow seamlessly into the ServiceNow Implementation.

ServiceNow Implementation

A rigorous implementation approach and methodology are critical to the long-term health and ultimate success of your ServiceNow environment.  That’s why you need a partner with the right expertise to guide your ServiceNow implementation in such a way that near-term needs are met, but in a best-practice, scalable manner.  With more than 100 successful customer implementations on the ServiceNow platform, we leverage our in-depth experience and proven implementation approach for ServiceNow that stands alone in the industry.

Work with True ServiceNow Experts

Covestic provides a team of highly trained, highly experienced ServiceNow experts that are focused on a process-first approach to implementation. The Covestic team is 100% on-shore based and 100% full-time employees – we do not sub-contract or use contractor staff. You work directly with a dedicated engagement team to achieve your goals on-time, on-budget and according to your unique needs.

Implement Scalable Business Processes

We have established an innovative, phased approach to IT Service Management and Customer Service Management implementations where the CMDB operates as the core data model.  With a CMDB-centric data model, applications you need are rapidly aligned to your unique requirements while staying true to best-practice maintainability and scalability objectives.

Build a Self-Sufficient Team

We enable our customers to be self-sufficient by focusing on knowledge transfer, specialized techniques and training. For example, Covestic’s “quick-item” approach for Service Catalog is designed to allow our clients to expand their catalog autonomously, while adhering to standards and avoiding ‘catalog sprawl.’

ServiceNow ITSM Case Study

Covestic collaborated closely with us to meet our business requirements. Their team worked alongside us to build a system configured for what we need now and in the future while giving us self-sufficiency to maintain it once the implementation was complete. They were thorough, experienced and have become an important business partner for our organization.

-Troy Holmes, Senior ServiceNow Systems Engineer, Kaiser Permanente Washington

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Our clients transforming ITSM with ServiceNow

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