Discover how the ServiceNow CSM portal identifies who the customer is and what they need—suggesting self-service options when applicable, alerting the agent to the issue before the conversation begins and automating and facilitating collaboration across departments.
Through an experienced team of Solution Architects, Technical Consultants and Engagement Managers Covestic successfully implemented ServiceNow’s largest Customer Service Management project to date.
The Covestic team has specific processes and methodologies designed with first-hand experience to ensure the most efficient and effective use of the ServiceNow Customer Service Management platform. Building upon years of experience with the ServiceNow platform, Covestic can expertly configure and design the intricate interactions of Case, Problem, and Knowledge management to revolutionize any organization’s customer service center.
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