Customer Service Management (ServiceNow CSM)

Great service is no longer just the responsibility of the customer service department. With ServiceNow® Customer Service Management, you can engage field service, operations, finance and other departments to resolve issues faster.

With ServiceNow CSM You Can:

Resolve Customer Issues at Lightspeed

Discover how the ServiceNow CSM portal identifies who the customer is and what they need—suggesting self-service options when applicable, alerting the agent to the issue before the conversation begins and automating and facilitating collaboration across departments.

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Why Covestic for a CSM Implementation?

Through an experienced team of Solution Architects, Technical Consultants and Engagement Managers Covestic successfully implemented ServiceNow’s largest Customer Service Management project to date.

The Covestic team has specific processes and methodologies designed with first-hand experience to ensure the most efficient and effective use of the ServiceNow Customer Service Management platform.  Building upon years of experience with the ServiceNow platform, Covestic can expertly configure and design the intricate interactions of Case, Problem, and Knowledge management to revolutionize any organization’s customer service center.

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Customer Service eBook

Ready to learn what it takes to modernize customer service? Our checklist unlocks key secrets to transforming your customer service function without increasing your budget. Get your essential checklist for modernizing Customer Service today.

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