Meet Our Leaders-Tammy Crivelli

Tammy has over 10 years of ServiceNow platform experience with a specialization in Customer Service Management and Field Service Management solutions.  Tammy worked at ServiceNow for 10 years and was a valued go to resources for customers and partners alike.

• ACSM/FSM for Global Security Company
  • Led effort to baseline current processes and desired future state, collaborate on vision and objectives, and developed implementation plan for two customer segments: B2B and B2C
  • Helped customer realize desired outcomes for improved customer experience, ability to perform self service and more transparency with accounts

  CSM for Financial Complaint Management

  • Led effort to baseline current processes and technologies, collaborated on vision and objectives, and developed multi-phase implementation plan
  • Architected CSM processes and worked with customer to implement the ServiceNow CSM and Bank Branch Portal Design
  • Identified security needs for the customer accounts and expanded the workflows to include security investigation

  FSM for Retail Grocer Dispatch Techs to Stores

  • Led effort to develop new workflows to mature their process to dispatch Technicians to Stores based on location to store, skills required and available inventory in truck
  • Architected FSM processes and worked with customer to implement the ServiceNow FSM Dispatch of Technicians and field mobile capabilities
  • Designed Portal to allow stores to create request for repairs and track their case status as well as access FAQs for stores and Knowledge that was useful to these users