Meet Our Leaders-Tammy Crivelli

Tammy Crivelli-Director, ServiceNow Customer Workflows Practice

Tammy has over 10 years of ServiceNow platform experience with a specialization in Customer Service Management and Field Service Management solutions.  Tammy worked at ServiceNow for 10 years and was a valued go to resources for customers and partners alike.

  • ACSM/FSM for Global Security Company
    • Led effort to baseline current processes and desired future state, collaborate on vision and objectives, and developed implementation plan for two customer segments: B2B and B2C
    • Helped customer realize desired outcomes for improved customer experience, ability to perform self service and more transparency with accounts

    CSM for Financial Complaint Management

    • Led effort to baseline current processes and technologies, collaborated on vision and objectives, and developed multi-phase implementation plan
    • Architected CSM processes and worked with customer to implement the ServiceNow CSM and Bank Branch Portal Design
    • Identified security needs for the customer accounts and expanded the workflows to include security investigation

    FSM for Retail Grocer Dispatch Techs to Stores

    • Led effort to develop new workflows to mature their process to dispatch Technicians to Stores based on location to store, skills required and available inventory in truck
    • Architected FSM processes and worked with customer to implement the ServiceNow FSM Dispatch of Technicians and field mobile capabilities
    • Designed Portal to allow stores to create request for repairs and track their case status as well as access FAQs for stores and Knowledge that was useful to these users

Certificates and Education


  • ServiceNow Certified System Administrator
  • ServiceNow Customer ServiceNow Implementation Specialist
  • ServiceNow Field Service Management Implementation Specialist
  • Agile Scrum Master
  • ITIL v3 Expert


    • BA: Communications
    • Mississippi State University

Learn more about Eddie and Covestic below

Download the free PDF below and discover what Tammy thinks is great about working at Covestic.

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