Meet Our Leaders – Scott Robinson

Scott has over two decades of applied experience in Service Management, IT Operations Management, and Product Licensing including over 15 years experience in senior level professional services consulting roles. 

Responsibilities:

• Leads a high performing team of transformation specialists. Manages customer solution and procurement activities through all aspects of the sales cycle.
• Delivers enablement to solution consulting team to provide required skills and sales plays to drive pipeline and close deals.
• Directly engages with customer executives to align and define strategic partnerships, adoption, and buying plans to meet corporate objectives.
• Leads pipeline generation activities including workshops, webinars and industry presentations.

Selected Projects Include:

CSM, FSM, & ITSM for K12 District (1200 Employees and 14,000 Students)

• Implementation included implementation of FSM for Maintenance tasks in the district, CSM for Parent/Guardian Support, and ITSM for IT Ticket Management

ServiceNow Licensing and Management for Managed Network Provider (40,000 employees)

• Sold 1M+ ACV ServiceNow licensing deal for clients ITSM, ITOM, CSM, and FSM requirements
• Managed account for licensing ensuring client made the most of their investment in ServiceNow and ensuring continued renewals

Large Multinational Consulting Firm (250,000 employees)

• Senior Solution Consultant, project included an 8-month ServiceNow implementation including Incident, Problem, Change, Service Request, Knowledge, CMDB and several complex integrations.

Multinational Consumer Goods Manufacturer (95,000 employees)

• Senior Solution Consultant, ServiceNow & BDNA implementation for Configuration Management Migration and Asset Management Project. Involving multiple teams and integrations.