Michelle Young - Director, Managed Services
Michelle has over two decades of project and staff management experience with 7+ years of ServiceNow Platform Product Owner/Trainer experience and 10 years of experience in Agile Scrum and Kanban methodology.
- Michelle has over two decades of project and staff management experience with 7+ years of ServiceNow Platform Product Owner/Trainer experience and 10 years of experience in Agile Scrum and Kanban methodology.
Sr. Program Manager for American chain of luxury department stores headquartered in Seattle
- Provided ServiceNow training for Incident, Problem, Change, Service Catalog, Request, CMDB and Knowledge Base.
- Influenced and managed stakeholder expectations to identify prioritization of business needs and project program, defined technical components of roadmap and project scope
- Performed iteration planning and story sizing to identify velocity and plan sprints
- Mentored new Agile teams
Product Owner for visual media company headquartered in Seattle
- ServiceNow Platform Product Owner
- Collaborated with multiple teams and ITSM Process owners to deliver solutions that directly reduced mean time to resolution of incidents and to develop and deliver features and enhancements based on highest business value for the ServiceNow Platform, Genesys Sales System, Workday HR Management and provided best practice and product training.
- Managed the backlog and Agile Kanban process for multiple development teams.
- Develop bi-weekly software release cycle for ServiceNow feature enhancements
Production and Product Manager for leading visual media provider
- Managed global group of internal stakeholders and external customers
- Owned the product lifecycle for digital asset management systems responsible for keywording, search and delivery of over 65 million assets
- Managed user experience sessions to better understand the needs of the customer in order to influence the usability of final products
Certificates and Education
- ServiceNow Certified System Administrator
- ITILv3 Foundation Certification
- Certified Scrum Product Owner
- Certified Scrum Master
- University of Guam
- Bellevue College, Environmental Science
Learn more about Lynne and Covestic below
Download the PDF
Download the free PDF below and discover what Michelle thinks is great about working at Covestic.