Meet Our Leaders-Eddie McDonald

Eddie has a decade of experience in several roles working exclusively within the ServiceNow platform. With experience as a developer, Engagement Manager, and as a sales leader, he is uniquely qualified to ensure our customers receive  the consultative guidance they need to be successful with their ServiceNow platforms.

Responsibilities:

• As the Covestic ServiceNow Sales Director, Eddie is committed to leading an expert sales team to address any organizations ServiceNow needs.

As a hands-on leader, Eddie personally  manages several strategic accounts to ensure continued success

Selected Projects Include:

CSM for global communications company

• Was the primary Account Executive for a 5-year engagement that designed, built, and maintained the ServiceNow platform that addressed the customers’ Customer Service Management (CSM) needs on 3 continents.

CSM and FSM for higher education

• Led effort to baseline current processes and technologies, collaborate on vision and objectives, and develop multi-phase implementation plan that included a self-help portal for students, field services queue for maintenance, and operations management for I.T.

Global CMDB for Fortune 200 company

• Assisted in the design and implementation of a global CMDB for a fortune 200 company. The new ServiceNow CMDB replaced legacy CMDB’s in 4 countries, and consolidated a half a billion configuration items (CI’s)