On-Demand Webinar: Customer Service – Do Phone and Email Channels Belong in the Dumpster?

As our digital world continues to transform, so does the complexity of the customer experience. Let’s face it – the days of utilizing phone and email as the primary channels to provide customer service belong in the past.

With customers’ expectations higher than ever, a heavy focus on email and phone resolution sets you up for failure. Covestic has your solution.

In this on-demand webinar, we explore how ServiceNow Customer Service Management lets you unlock the potential for:

  • 50% reduction in case resolution time
  • 20% decrease in low-priority tickets

Join us to learn why phone and email channels belong in the dumpster and how you can start on your path to transforming your customer service organization. By leveraging ServiceNow CSM, you shift from a “reactive” customer service model to a “proactive” model that creates consistent experiences end to end while solving customer issues seamlessly.

In this webinar, you can expect to learn:

  • How to optimize other channels of customer engagement
  • Why self-service and automation are more efficient and how they drastically reduce cost
  • How to solve customer issues before they arise
  • Why Covestic is the best partner to help you kickstart the transformation of your customer service organization

Complete the form to the right to watch this webinar.