In the age of the customer, delivering exceptional customer service has become an imperative. Great customer service not only creates loyal customers who are less likely to switch to a competitor and more likely to act as an advocate for your organization, it drives sustainable top-line growth.
But how do you deliver an exceptional customer experience? Figuring out where to start can be overwhelming. In this webinar, join James Divine, Sr. Solutions Architect, as he discusses ServiceNow’s powerful new Customer Service Management technology and how it is changing traditional reactive customer service. By providing visibility across the organization and unveiling previously siloed insights and analytics, ServiceNow is closing the gap between quick reactive fixes and true solutions to eliminate issues before they become a call, chat or case.
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