About the On-Demand Webinar:

Let’s face it, traditional break/fix Customer Relationship Management systems just don’t meet the demands of customers in 2021. It has been 20 years since the 2001 Space Odyssey and we want HAL (you know, the fictional artificial intelligence character and the main antagonist in the film) to proactively detect issues with our high-tech business to business technology.

In this webinar, join Covestic as we review how ServiceNow’s advanced Event Management and Customer Installed Based Items provide sophisticated proactive cases for customers impacted by system outages and service disruptions. Instead of the customers informing you of issues, ServiceNow provides you the power to stay ahead of the curve and solve the issue before they impact your customers.  Now that’s providing service in the now.

After attending this webinar, you will:

  • Understand ServiceNow Proactive Customer Service Operations
  • Recognize the power of Case Management that is beyond reactive
  • See how to delight your customers by solving their issues, before it’s their issue.