Customer Experience doesn’t start and stop with the Customer Support Organization
Organizations that seek to deliver an outstanding customer experience face unprecedented challenges due to increasing customer expectations, disconnected organizational processes and outdated legacy technology. Those who want to succeed at customer experience optimization must establish a seamless strategy across all teams in the organization that directly or indirectly influence customer experience outcomes. A single platform strategy can greatly simplify this endeavor.
In this on-demand webinar, join Covestic as we explore the key steps to aligning customer experience strategy across your organization to deliver world-class customer support. We highlight the processes, people, and technology that must be in place to engage your entire organization to deliver a world-class customer experience.
After watching this webinar, you will:
- Have a plan for aligning customer experience objectives and activities across your organization
- Understand how a unified platform for customer service will help you achieve success
- Understand the different components, unique to ServiceNow that enable a world-class customer experience
Fill out the form to the right to access the webinar recording.