Modernize Your ITSM Service Desk : Modern Service Desk

The world’s only price-per-employee, turn-key, ServiceNow fueled modern service desk.

Scale Your IT Services on a Single Platform of Action

Built on ServiceNow’s ITSM Pro Suite, the Covestic Modern Service Desk offering takes advantage of our ServiceNow expertise and our parent organization Milestone’s Service Desk Managed Services to allow clients to stand up a modern service desk with predictable monthly spend.

ServiceNow ITSM + Milestone Managed Service Desk = Scalable IT Services on a Single Cloud Platform

A turnkey, price-per-employee solution starting at $18/month per user

  • No in-house Service Desk resources required
    • We deliver the technology, people and SLA-driven services as a complete and comprehensive package.
  • More than just basic ServiceNow ITSM
    • Unlock the power of self-service, artificial intelligence (AI), automation and omni-channel communications.
  • Capabilities that extend across the ITSM core
    • Advanced CMDB, Problem Management and Change Management.

Built for You

  • Consolidate IT Services and reduce costs and complexity.
  • Improve services and operations team productivity.
  • Leverage AI to restore services faster.
  • Deliver services more effectively and efficiently with continuous improvement through deployment of new platform functionality.
  • Right-shoring, onsite, and remote capabilities.
  • All as a predictable monthly cost.

Our Customers Say it Best

Covestic plays an integral role in our organization and now runs our ServiceNow environment. We chose to work with Covestic for its best practice expertise and valuable strategic direction. They have helped us to make things more efficient – more process-focused and we’ve been able to maximize scalability and more easily enable future expansion of the ServiceNow platform.
-- Vice President at Multinational Tech Company

Why choose Covestic to stand up a modern service desk?

How to Modernize Your Service Desk

Get started for as low as $18/user/month

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