Customer Service Management Archives

Blog

Insights, ideas and inspiration for modern technologists.

Filter

Categories

Women's History Month Jill Hall Robinson

On-Demand Webinar: Customer Service: Do Legacy Voice and Email Channels Belong in the Dumpster?

By Jake Ellsworth on April 13, 2022

On-Demand Webinar: Customer Service – Do Phone and Email Channels Belong in the Dumpster? As our digital world continues to transform, so does the complexity of the customer experience. Let’s face it – the days…

By Jake Ellsworth on January 26, 2021

About the On-Demand Webinar: Let’s face it, traditional break/fix Customer Relationship Management systems just don’t meet the demands of customers in 2021. It has been 20 years since the 2001 Space Odyssey and we want…

On-Demand Webinar: Using Agent Gamification to Boost Customer Experience

By Jake Ellsworth on October 27, 2020

Leveraging ServiceNow Customer Service Management to boost customer service agent performance It is no secret that call center employees are the superheroes of every organization. These agents wield incredible power when it comes to customer…

By Jake Ellsworth on April 30, 2020

How ServiceNow can optimize your store operations If your organization is in the business of operating multiple brick & mortar locations, whether they are franchise owned or corporate owned, you are undoubtedly faced with a…

By Jake Ellsworth on April 25, 2019

Connected customer service that boosts your bottom line Customer experience (CX) isn’t just a buzzword. It’s become an important way companies can differentiate and stay ahead of the competition. A key means to achieve an…

On-Demand Webinar: 5 Steps to Align Your Teams to Optimize Customer Experience

By Jake Ellsworth on December 18, 2017

Customer Experience doesn’t start and stop with the Customer Support Organization Organizations that seek to deliver an outstanding customer experience face unprecedented challenges due to increasing customer expectations, disconnected organizational processes and outdated legacy technology.…

By Jake Ellsworth on August 10, 2017

In the age of the customer, delivering exceptional customer service has become an imperative. Great customer service not only creates loyal customers who are less likely to switch to a competitor and more likely to…

By Jake Ellsworth on August 10, 2017

The Essential Checklist For Modernizing Customer Service Are you ready to learn what it takes to modernize customer service? Do you need a checklist to make it easier? ServiceNow’s checklist unlocks the key secrets to…

Blog

Filter

On-Demand Webinar: Customer Service: Do Legacy Voice and Email Channels Belong in the Dumpster?

By Jake Ellsworth on April 13, 2022

On-Demand Webinar: The Secret to Proactive Customer Service with ServiceNow Customer Service Management

By Jake Ellsworth on January 26, 2021

On-Demand Webinar: Using Agent Gamification to Boost Customer Experience

By Jake Ellsworth on October 27, 2020

On-Demand Webinar: 5 ServiceNow Features to Streamline Retail Operations

By Jake Ellsworth on April 30, 2020

On-Demand Webinar: Why CX Leaders are Choosing ServiceNow for Customer Support

By Jake Ellsworth on April 25, 2019

On-Demand Webinar: 5 Steps to Align Your Teams to Optimize Customer Experience

By Jake Ellsworth on December 18, 2017

On Demand Webinar: A New Generation of Customer Service with ServiceNow

By Jake Ellsworth on August 10, 2017

Essential Checklist For Modernizing Customer Service

By Jake Ellsworth on August 10, 2017

Blog

Filter

By Jake Ellsworth on April 13, 2022

By Jake Ellsworth on January 26, 2021

By Jake Ellsworth on October 27, 2020

By Jake Ellsworth on April 30, 2020

By Jake Ellsworth on April 25, 2019

By Jake Ellsworth on December 18, 2017

By Jake Ellsworth on August 10, 2017

By Jake Ellsworth on August 10, 2017

Let's Connect