I tested for Accessibility features in ServiceNow’s San Diego release for both the visually abled and impaired. This blog post will explain what I looked for during the testing of ServiceNow’s San Diego release for zoom settings, zoom ratios, and screen readers. 

Zoom Settings

Most computers offer Zoom In, Zoom Out, or Full-Screen settings. Zoom ratios are a crucial component to test for when testing a new release as they are considered part of Accessibility features. 

What Goes into Testing for Zoom Ratios?

We look at descriptions, fields, labels, and words.

These are the questions I asked myself as I performed the testing:

How do they appear when zoomed in to a certain point? Are the words or other elements overlapping or hidden?

Is the page responsive? How do the widgets respond to resizing the window to a smaller screen? Do they resize, or does content go missing?

Is the grouped content pushed to a new line, so it is readable and useable when viewed at smaller resolutions? Is it Accessibility compliant? 

How does the left navigation menu respond to zoom? Is there horizontal scrolling within the element to see the total words if they get cut off by the main content? Is there vertical scrolling within the element if words appear cut off?

If you have embedded list views of certain records – when you zoom in to a certain point, can you view or are they impossible to read because they are overlapping? 

Do certain elements overlap, so you cannot interact with anything stuck behind it? 

Screen Readers

A screen reader is an assistive technology primarily used by people with vision impairments. It converts the text, images, buttons, and other screen elements into speech or braille.

Another area of accessibility that’s good to test that I didn’t focus on in this release is contrast ratios.

Contrast Ratios

Contrast ratios test and measure that with a number-specific ratio; for example, light gray text on white will fail because you can’t read that text. A deep forest green background with black text would be hard to read, especially for folks with visual impairments. 

Read More About the San Diego Release from Our Covestic ServiceNow Experts:

If you’re curious about what “Accessibility” means, check out this excellent blog post by Rachael Morris from our team!

ServiceNow Passport: San Diego Edition, Next Stop, “Accessibility”

Also, check out John Gubatayo’s post about the fantastic San Diego “Next Experience”!

ServiceNow Passport: San Diego Edition, First Stop, “Next Experience”