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Tech News Roundup: Predictions for 2018 and Best of CES

By Covestic on January 12, 2018

Here’s a look at the latest IT stories to make headlines this week. PC Mag: The Best of CES 2018 After 51 years, CES in Las Vegas still manages to pack some surprises. Of the…

5 Steps to Optimize Customer Experience with Team Alignment

By James Divine on December 13, 2017

Customer Experience (CX) doesn’t start and stop with the Customer Support organization. It runs across and throughout an organization and each department, team and individual at a company and in some way impacts the overall…

A Quick Guide to Automated Testing in ServiceNow: Part II

By John Gubatayao on November 30, 2017

In the first blog of this series, I reviewed the benefits of ServiceNow Automated Test Framework and covered the technical requirements. Today, I’m going to highlight use cases for it and the advantages it has…

A Quick Guide to Automated Testing in ServiceNow: Part I

By John Gubatayao on November 28, 2017

In the age of continuous delivery, teams must explore and deploy new testing approaches to stay ahead of the game. With the ServiceNow Automated Test Framework, your team can identify bugs quicker and reduce manual…

How to Create a Viable Staffing Model to Support your ServiceNow Instance

By Anonymous on September 13, 2017

Like most things in business, success largely depends on the talent and quality of the team you have leading the initiatives. This is also true once you’ve implemented ServiceNow. The short and long-term success of…

Why a Product Roadmap Sets You Up for ServiceNow Success

By Anonymous on September 7, 2017

Great news: you had a successful go live and everyone loves ServiceNow. In fact, they can’t wait to implement new features and migrate applications to ServiceNow. So, where do you start? What do you need…

3 Things to Carefully Consider After ‘Go Live’ with ServiceNow

By Anonymous on August 31, 2017

Congratulations ServiceNow has been successfully implemented! Now, how do I maintain and expand my ServiceNow footprint? This is a question we get from a lot of clients and there’s no black/white answer to it. It…

A Disruptive Force in Customer Service: ServiceNow Customer Service Management

By James Divine on July 31, 2017

To help you see the real potential of Customer Service Management in context, here’s a little history about ITIL. More than 30 years ago a consortium of private and public organizations decided to band together…

Best Practices for Successful Project Portfolio Management with ServiceNow

By Lynne Reynolds on July 24, 2017

At Covestic, we’ve had the privilege to help many great companies take advantage of their investment in ServiceNow®. An area of particular importance—ServiceNow Project Portfolio Management (PPM), which aligns project investments and consolidates resource and…

The Power of CRM+IT Service Management to Deliver Customer Experience

By James Divine on June 25, 2017

Today, most Customer Service organizations work in a very reactive, break-fix mode where they staff call centers with agents whose sole job is to handle intake for customer issues and do their best to resolve…

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