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ServiceNow Rome: When in Rome, do like Customer Service Agents do

By John Gubatayao on October 7, 2021

ServiceNow Rome Release provides monumental new Customer Service Management features to improve supporting your customers. Customer Data Models for B2B2C Now say B2B2BC two times fast, LOL. ServiceNow Rome Release provides a new data model…

3 Things to Carefully Consider After ‘Go Live’ with ServiceNow

By Rachael Morris on August 31, 2021

3 Things to Carefully Consider After ‘Go Live’ with ServiceNow Congratulations, ServiceNow has been successfully implemented! So how do I maintain and expand my ServiceNow footprint? This is a question we get from a lot…

Employee Spotlight: Celebrating Women’s Equality Day – Lisa Colter

By Covestic on August 25, 2021

In honor of Women’s Equality Day, we are spotlighting one of our amazing employees, Lisa Colter. Learn more about Lisa below! What is your role at Covestic? I am a senior managing consultant and I…

Employee Spotlight: Celebrating Women’s Equality Day – Ruth Moore

By Covestic on August 25, 2021

In honor of Women’s Equality Day, we our employee spotlight features one of our amazing employees, Ruth Moore. Learn more about Ruth below! What is your role at Covestic? For this month’s employee spotlight I’m…

The Size of Your IT Department Doesn’t Matter. Don’t be the Next Company to be Breached.

By Covestic on August 12, 2021

Don’t be the next big company to be breached. Cyber-attacks continue to plague organizations across the globe. At Covestic, we know the best time to prepare for a cyber-attack is before it happens and to…

Goodbye ITIL Version 3.0, Hello ITIL Version 4.0

By Lynne Reynolds on June 3, 2021

In January 2021, AXELOS announced that the Information Technology Infrastructure Library (ITIL) version 3.0 will be discontinued by the end of 2021 and replaced by the new ITIL version 4.0. Per AXELOS, “ITIL is the…

Employee Spotlight: Celebrating Asian American and Pacific Islander Heritage Month

By Covestic on May 28, 2021

In honor of Asian American and Pacific Islander Heritage Month, we are spotlighting one of our amazing employees, John Gubatayao. Learn more about John in the employee spotlight below! 1. What is your role at…

How ServiceNow Agent Chat and its Supporting Features Work

By Lisa McGhee on April 29, 2021

ServiceNow Agent Chat Chat bots and live chat are nothing new. You’ve probably used chat on a web site while shopping or making an inquiry as a customer. Some chat experiences are good, and some…

5 More ServiceNow Tricks and Hidden Features for Developers and Advanced System Administrators (Part 2)

By Austen Harrison on April 27, 2021

5 More ServiceNow Tricks and Hidden Features Part I of our blog series explored 5 More ServiceNow tricks and hidden features for advanced users and system administrators. Now, we will review some out-of-the-box features for…

Tricks and Hidden Features for ServiceNow Users

5 ServiceNow Tricks and Hidden Features for System Administrators and Advanced Users (Part 1)

By Austen Harrison on March 30, 2021

ServiceNow Tricks and Hidden Features Are you looking for more ServiceNow Tricks and Hidden Features? If you’ve been in the ServiceNow space long enough, you start to pick up on little things here and there.…

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By John Gubatayao on October 7, 2021

By Rachael Morris on August 31, 2021

By Covestic on August 25, 2021

By Covestic on August 25, 2021

By Covestic on August 12, 2021

By Lynne Reynolds on June 3, 2021

By Covestic on May 28, 2021

By Lisa McGhee on April 29, 2021

By Austen Harrison on April 27, 2021

By Austen Harrison on March 30, 2021

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