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The Great Paradigm Shift: Moving from ServiceNow GRC to IRM

By Barry Stewart on November 7, 2022

The Great Paradigm Shift: Moving from ServiceNow GRC to IRM Get the Full Value from Your ServiceNow Investment What’s in a name? ServiceNow has no qualms about changing the names of its apps seemingly at each…

Does Your Privacy Management Need a New Playbook?

By Barry Stewart on November 4, 2022

Build a New Playbook Using Security by Design Does Your Privacy Management Need a New Playbook? Is your organization always reacting to privacy risks? Do they act only when a new risk has been identified?…

We’re Here to Pump Your Passwords Up!

By Barry Stewart on November 4, 2022

We’re Here to Pump Your Passwords Up! Given the focus on Cybersecurity Awareness, you’ve probably been seeing articles and graphics like the “Pump Up Your Password Strength” recently. The articles and graphics pretty much all…

Simplify Complex Troubleshooting Processes Using Guided Decisions with ServiceNow

By Rashmi Jagada on October 24, 2022

Using Decision Trees to Drive Your Guided Decisions With ServiceNow’s Guided Decisions tool as part of the Customer Service Management application, your agents have a powerful way to solve all queries. When simple queries come…

Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization

By Rashmi Jagada on October 24, 2022

Growing Demand leads to a New Model of Customer Support Crowdsourcing Part 2: Leverage the Existing Knowledge Within Your Organization As your company experiences rapid growth you’ll see Customer Support start to stretch its already…

4 Social Engineering Tricks Cybercriminals Use to Get Your Data

By Barry Stewart on October 20, 2022

4 Social Engineering Tricks Cybercriminals Use to Get Your Data What is Social Engineering? Even if you don’t know it you’re being social engineered—and it’s been happening your whole life! From family to friends, everyone…

Covestic Awarded Most Promising ServiceNow Solutions Provider by CIO Review

By Jake Ellsworth on October 7, 2022

Covestic Awarded Most Promising ServiceNow Solutions Provider by CIO Review Covestic offers customers a comprehensive overview into their business challenges to ensure a successful business transformation KIRKLAND, WA – Kirkland, Washington-based Covestic, a ServiceNow Elite…

Tips and Tricks – 5 Tips That Speed Up Your ServiceNow Workflow

By Kenny Wimberly on September 21, 2022

Tips and Tricks – 5 Tips That Speed Up Your ServiceNow Workflow As a ServiceNow Solutions architect, you know it’s important to work fast but also produce accurate results. For instance, inaccurate server-side scripts…

Tips and Tricks – ServiceNow Dashboard Considerations

By Lisa McGhee on August 24, 2022

ServiceNow Dashboard Considerations Dashboards can display multiple reports and other ServiceNow content within widgets on a single page. Dashboard can be created for an individual but are most powerful when shared with a team or…

ServiceNow Tips and Tricks Using Syntax Macros to Simplify Writing JavaScript

By Scott Trumble on August 17, 2022

ServiceNow Tips and Tricks on using Syntax macros to simplify writing JavaScript in ServiceNow from Covestic‘s Scott Trumble, Director of ServiceNow ITX Practice. With a couple of keystrokes, you can automatically build common code or…

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By Barry Stewart on November 7, 2022

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By Barry Stewart on November 4, 2022

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