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For 2019 ServiceNow Success: ‘Design with the End in Mind’

By Shellie Slettebak on January 2, 2019

It’s a new year and a great time to renew our approach to reaching business goals. Perhaps your team is about to embark on a ServiceNow project in 2019 and you’re looking for ways to…

ServiceNow Tips: Making List Collectors More Useful

By Steve Rakoczy on December 10, 2018

When it comes to allowing multiple selections on a catalog variable without creating a bank of checkboxes or a bunch of extra variables for users to read through, the list collector variable type in the…

ServiceNow Tips and Tricks

By Lisa McGhee on November 9, 2018

If you’ve been online with ServiceNow for a while you may be thinking, “I’m pretty good at navigating around the app. I think I know my stuff.” I was in this same place, but then…

Has your ServiceNow instance stalled?

By Kate Baldwin on October 11, 2018

You can’t make something out of nothing. That’s a familiar saying for many of us. With ServiceNow, it can be true as well. Many times over a company will decide to try a new system…

Hiring ServiceNow Talent: 8 Tips to Find the Perfect Fit

By Lynne Reynolds on August 9, 2018

Much like the housing market in Seattle and many metro markets today, finding ServiceNow talent is a seller’s market. The demand for experienced team members with technical depth and breadth in ServiceNow has never been…

Certified Scrum Master or Project Management Professional: Which Certification is More Valuable in Today’s IT Environment?

By Shellie Slettebak on July 9, 2018

Anyone working in an IT environment will agree: the pace of technology and change has increased over the last decade and shows no signs of slowing down. As a new Technology Project Manager, certain certifications…

Kaizen and Kanban Style, my favorite Ks – Part 1

By Michelle Young on June 5, 2018

板 (Kanban) and 改善 (Kaizen ) are my two favorite words in the Japanese language. Granted, I don’t know all that many Japanese words, but these two hold a special place in my heart in…

IT + Customer Service = A Necessary Thing!

By Kris VanWagner on April 23, 2018

I come from a business management background, mostly in the customer service/retail space so when I made the transition to the IT world there were a lot of things that made me stop and just…

Best Practices to Make you a Testing Superhero

By Lisa McGhee on March 20, 2018

Testing applications is an important part of any successful application project. While not always the most glamorous or exciting part of the process, there are ways to make User Acceptance Testing (UAT) a positive and…

Tech News Roundup: Everything you need to know about AI

By Covestic on February 16, 2018

Here’s a look at the latest IT stories to make headlines this week. ZD Net: What is AI? Everything you need to know about Artificial Intelligence Decades ago, Artificial technology could be summed up by…

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