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California Consumer Privacy Act (CCPA): How to Leverage Your Investment in ServiceNow to Comply with the CCPA

By Covestic on December 18, 2019

In a previous blog, Mike DeAndrea, GRC Practitioner and Advisory Solution Architect at Covestic shared important information about the new California Consumer Privacy Act. Today, Mike shares how to leverage your investment in ServiceNow to…

Leverage Native Tools in ServiceNow for a Healthy Configuration Management Database

By Covestic on December 5, 2019

ServiceNow recognizes the importance and difficulty of maintaining a healthy CMDB. Since the Helsinki release, ServiceNow has been steadily launching new tools and features to evaluate CMDB health. The latest addition was the duplicate Configuration…

Time for a Checkup: Partner with Covestic for a Configuration Management Database Health Check

By Covestic on December 2, 2019

Covestic has been a ServiceNow partner for nine years applying our two decades of Service Management expertise to help clients maximize their ServiceNow investment. Configuration Management Database (CMDB) is at the core of each and…

California Consumer Privacy Act (CCPA): What’s Required and How to Comply

By Covestic on November 18, 2019

With the California Consumer Privacy Act about to go into effect, the time is now to make sure your company is preparing to adhere to the new requirements. Mike DeAndrea, GRC Practitioner and Advisory Solution…

Vulnerability Response ServiceNow Research Report

New ServiceNow Research Study: Costs and Consequences of Gaps in Vulnerability Response

By Covestic on November 14, 2019

ServiceNow recently released its second sponsored study on cybersecurity vulnerability and patch management, conducted with the Ponemon Institute. The study surveyed almost 3,000 security professionals in nine countries to understand how organizations are responding to…

Why a Configuration Management Database Matters More than you Realize

By Covestic on October 14, 2019

According to research, 75% of all downtime is caused by how technology is being used, configured and administered. In our experience, customer engagements for ServiceNow Event Management, Security Operations and Software Deployment can be delayed…

Creating a Cyber Security Incident Response Plan: How ServiceNow Can Help Your Business Respond

By Covestic on August 12, 2019

Organizations today are now more vulnerable than ever to multiple types of cyberattacks, including malware, phishing and DDOS attacks. Essentially any type of threat or vulnerability that has the intent to destroy data and run…

Problem Management and Incident Management: Related but Different

By Lisa McGhee on July 11, 2019

We often hear the question: “What is the difference between Incident Management and Problem Management?” To make it less confusing, even for those of you familiar with ITIL, think of Incident Management as a superhero…

How to Build a Path to Effective Communication and Collaboration During a CyberSecurity Crisis

By Covestic on May 28, 2019

67% of cybersecurity crisis detection is not by internal systems. Typically employees, customers or business partners discover it and report it to the security team. In an ideal scenario, this sets in motion a proven,…

Join Covestic in Vegas for ServiceNow Knowledge 2019

By Covestic on May 1, 2019

The Covestic team is gearing up for the 2019 ServiceNow Knowledge conference. This year we’ll be at the Venetian & Sands Expo Center (booth #427) in Las Vegas, NV (May 5-9, 2019). We’re excited to…

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