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Kaizen and Kanban Style, my favorite Ks – Part 1

By Michelle Young on June 5, 2018

板 (Kanban) and 改善 (Kaizen ) are my two favorite words in the Japanese language. Granted, I don’t know all that many Japanese words, but these two hold a special place in my heart in…

IT + Customer Service = A Necessary Thing!

By Kris VanWagner on April 23, 2018

I come from a business management background, mostly in the customer service/retail space so when I made the transition to the IT world there were a lot of things that made me stop and just…

Best Practices to Make you a Testing Superhero

By Lisa McGhee on March 20, 2018

Testing applications is an important part of any successful application project. While not always the most glamorous or exciting part of the process, there are ways to make User Acceptance Testing (UAT) a positive and…

Tech News Roundup: Everything you need to know about AI

By Covestic on February 16, 2018

Here’s a look at the latest IT stories to make headlines this week. ZD Net: What is AI? Everything you need to know about Artificial Intelligence Decades ago, Artificial technology could be summed up by…

Tech News Roundup: Digital Transformation and IT Process Improvements

By Covestic on January 19, 2018

Here’s a look at the latest IT stories to make headlines this week. Tech Target Search IT: IT ops pros predict routes to DevOps efficiency in 2018 Expert IT professionals and analysts — many of…

Tech News Roundup: Predictions for 2018 and Best of CES

By Covestic on January 12, 2018

Here’s a look at the latest IT stories to make headlines this week. PC Mag: The Best of CES 2018 After 51 years, CES in Las Vegas still manages to pack some surprises. Of the…

5 Steps to Optimize Customer Experience with Team Alignment

By James Divine on December 13, 2017

Customer Experience (CX) doesn’t start and stop with the Customer Support organization. It runs across and throughout an organization and each department, team and individual at a company and in some way impacts the overall…

A Quick Guide to Automated Testing in ServiceNow: Part II

By John Gubatayao on November 30, 2017

In the first blog of this series, I reviewed the benefits of ServiceNow Automated Test Framework and covered the technical requirements. Today, I’m going to highlight use cases for it and the advantages it has…

A Quick Guide to Automated Testing in ServiceNow: Part I

By John Gubatayao on November 28, 2017

In the age of continuous delivery, teams must explore and deploy new testing approaches to stay ahead of the game. With the ServiceNow Automated Test Framework, your team can identify bugs quicker and reduce manual…

How to Create a Viable Staffing Model to Support your ServiceNow Instance

By Anonymous on September 13, 2017

Like most things in business, success largely depends on the talent and quality of the team you have leading the initiatives. This is also true once you’ve implemented ServiceNow. The short and long-term success of…

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