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Covestic Mixed Tape 2020: Songs for a New Day

By Covestic on October 27, 2020

The scene plays out on repeat. Each day begins: Four walls. Two monitors. Log-in. Screens glow. Reminders pop-up. Browser tabs proliferate. Zoom. Mute. Unmute. No really, unmute. “Are you talking?” “Hey, we think you’re on…

California Consumer Privacy Act (CCPA) Alert: Third Set of Proposed Changes Issued for Public Comment

By Covestic on October 19, 2020

Overview The California Department of Justice (DOJ) just announced a third set of proposed changes to the current regulations for enforcing the California Consumer Privacy Act (CCPA). The proposed changes are available at www.oag.ca.gov/privacy/ccpa/current, along…

Top 5 Paris Customer Service Romantic Spots

By Covestic on October 2, 2020

Paris is one of the most beloved cities in the world and the iconic Eiffel Tower is one of the most well-known landmarks. And, so, it’s only fitting that ServiceNow’s Paris release would have some…

10 Mind-Blowing Customer Service Stats

By Covestic on August 3, 2020

Take a look at these stats from the past few years and decide for yourself whether you think the current state of customer service is dire or full of possibilities.

ServiceNow Code Snippets: Catalog Items and the Portal Widget Data Object

By Jonathan DeLuna on July 23, 2020

ServiceNow Code Snippets If you’re a ServiceNow portal developer, chances are you’re fully aware of the portal widget ‘data’ object and all it has to offer. You may be surprised that portal widgets aren’t just…

The California Attorney General Commences CCPA Enforcement

By Mike DeAndrea on July 21, 2020

A look at enforcement measures and how to leverage ServiceNow to protect your organization. On July 1, California Attorney General (AG) Xavier Becerra announced that his office has begun enforcing the California Consumer Privacy Act—the…

Europe’s Highest Court Strikes Down EU-US Privacy Shield

By Mike DeAndrea on July 21, 2020

The long-awaited decision in the case of Schrems II is in — and it’s not what was expected. On July 16th, 2020, the Court of Justice of the European Union (CJEU) invalidated the EU-US Privacy…

Compliant with CCPA? Awesome! Time to start thinking about CPRA!

By Mike DeAndrea on July 13, 2020

The California Privacy Rights Act (CPRA) is a new privacy initiative that has been placed on the November 2020 California ballot. If passed, this new law will give consumers even greater power to take control…

Individual Privacy Rights: Why They Matter

By Covestic on June 16, 2020

Your Privacy Rights Matter The right to be left alone, to be free from intrusion from both government and private parties, is recognized globally as a fundamental human right. This right is recognized in more…

How to Make Sure Your Website is CCPA Compliant

By Covestic on June 16, 2020

Are you CCPA Compliant? The enforcement of the California Consumer Privacy Act (CCPA) set to begin July 1, 2020 remains on track. With this date quickly approaching, it’s important to put in place the necessary…

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