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5 More ServiceNow Tricks and Hidden Features for Developers and Advanced System Administrators (Part 2)

By Austen Harrison on April 27, 2020

In Part I of our blog series, we explored 5 hidden or not-so-obvious features of the ServiceNow Platform that can be utilized by advanced users and system administrators. Now, let’s take a look at some…

Top 5 Customer Service Management “Attractions” in the Orlando Release

By John Gubatayao on April 13, 2020

While I am sure these days we would all love to be in Orlando’s Disney World with our families or friends instead of quarantined in our houses, the ServiceNow Orlando release features some fun and…

Tricks and Hidden Features for ServiceNow Users

5 ServiceNow Tricks and Hidden Features for System Administrators and Advanced Users (Part 1)

By Austen Harrison on March 30, 2020

Wouldn’t it be great if there was another blog post that could add to your collection of valuable ServiceNow secrets? If you’ve been in the ServiceNow space for long enough, you start to pick up…

Service Level Agreements Decoded: A Closer Look at Three Common Ones

By Rachael Morris on February 28, 2020

When considering Service Level Agreements (SLAs), it’s important to remember that an SLA is intended to clarify the expectations between the client/customer and the service provider. Here’s a quick look at three common SLA types…

2019 Resource Round-up: A look at Covestic clients’ favorite eBooks, webinars and blogs

By Covestic on January 7, 2020

To kick off 2020, the Covestic team is taking a look back at the key themes that resonated with our clients in 2019. Here’s a look at the top 5 Covestic resources clients accessed for…

California Consumer Privacy Act (CCPA): How to Leverage Your Investment in ServiceNow to Comply with the CCPA

By Covestic on December 18, 2019

In a previous blog, Mike DeAndrea, GRC Practitioner and Advisory Solution Architect at Covestic shared important information about the new California Consumer Privacy Act. Today, Mike shares how to leverage your investment in ServiceNow to…

Leverage Native Tools in ServiceNow for a Healthy Configuration Management Database

By Covestic on December 5, 2019

ServiceNow recognizes the importance and difficulty of maintaining a healthy CMDB. Since the Helsinki release, ServiceNow has been steadily launching new tools and features to evaluate CMDB health. The latest addition was the duplicate Configuration…

Time for a Checkup: Partner with Covestic for a Configuration Management Database Health Check

By Covestic on December 2, 2019

Covestic has been a ServiceNow partner for nine years applying our two decades of Service Management expertise to help clients maximize their ServiceNow investment. Configuration Management Database (CMDB) is at the core of each and…

California Consumer Privacy Act (CCPA): What’s Required and How to Comply

By Covestic on November 18, 2019

With the California Consumer Privacy Act about to go into effect, the time is now to make sure your company is preparing to adhere to the new requirements. Mike DeAndrea, GRC Practitioner and Advisory Solution…

Vulnerability Response ServiceNow Research Report

New ServiceNow Research Study: Costs and Consequences of Gaps in Vulnerability Response

By Covestic on November 14, 2019

ServiceNow recently released its second sponsored study on cybersecurity vulnerability and patch management, conducted with the Ponemon Institute. The study surveyed almost 3,000 security professionals in nine countries to understand how organizations are responding to…

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