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Employee Spotlight: Celebrating Women’s Equality Day – Ruth Moore

By Covestic on

In honor of Women’s Equality Day, we our employee spotlight features one of our amazing employees, Ruth Moore. Learn more about Ruth below! What is your role at Covestic? For this month’s employee spotlight I’m…

The Size of Your IT Department Doesn’t Matter. Don’t be the Next Company to be Breached.

By Covestic on

Don’t be the next big company to be breached. Cyber-attacks continue to plague organizations across the globe. At Covestic, we know the best time to prepare for a cyber-attack is before it happens and to…

Goodbye ITIL Version 3.0, Hello ITIL Version 4.0

By Lynne Reynolds on

In January 2021, AXELOS announced that the Information Technology Infrastructure Library (ITIL) version 3.0 will be discontinued by the end of 2021 and replaced by the new ITIL version 4.0. Per AXELOS, “ITIL is the…

Employee Spotlight: Celebrating Asian American and Pacific Islander Heritage Month

By Covestic on

In honor of Asian American and Pacific Islander Heritage Month, we are spotlighting one of our amazing employees, John Gubatayao. Learn more about John in the employee spotlight below! 1. What is your role at…

How ServiceNow Agent Chat and its Supporting Features Work

By Lisa McGhee on

ServiceNow Agent Chat Chat bots and live chat are nothing new. You’ve probably used chat on a web site while shopping or making an inquiry as a customer. Some chat experiences are good, and some…

5 More ServiceNow Tricks and Hidden Features for Developers and Advanced System Administrators (Part 2)

By Austen Harrison on

5 More ServiceNow Tricks and Hidden Features Part I of our blog series explored 5 More ServiceNow tricks and hidden features for advanced users and system administrators. Now, we will review some out-of-the-box features for…

Tricks and Hidden Features for ServiceNow Users

5 ServiceNow Tricks and Hidden Features for System Administrators and Advanced Users (Part 1)

By Austen Harrison on

ServiceNow Tricks and Hidden Features Looking for more ServiceNow Tricks and Hidden Features? If you’ve been in the ServiceNow space long enough, you start to pick up on little things here and there. Like that…

Women’s History Month Blog Series: Meet Lynne Reynolds

By Covestic on

In honor of Women’s History month, we’d like to introduce you to some of our exceptional women leaders. Meet Lynne Reynolds, Business Process Consultant, Covestic What is your role at Covestic? As a Business Process…

Resource Round-up: A look at Covestic clients’ favorite eBooks, webinars and blogs

By Covestic on

To kick off the new year, the Covestic team is taking a look back at the key themes that resonated with our clients this past year. Here’s a look at the top 5 Covestic resources…

How to Use Survey Development in ServiceNow to Measure Customer Satisfaction

By Covestic on

How to Use Survey Development in ServiceNow Let’s imagine that your Support Desk manager has come to you and asked you to build some Customer Satisfaction surveys (nSAT) in ServiceNow and you are not sure…

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