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Women’s History Month: Meet Kate Baldwin

By Covestic on March 25, 2022

In honor of Women’s History month, we’d like to introduce you to some of our exceptional women leaders. What Is Your Role at Covestic? I am a Senior Solution Architect, and I have been working…

ServiceNow Passport: San Diego Edition, First Stop, “Next Experience”

By John Gubatayao on March 24, 2022

Our Covestic ServiceNow experts logged many hours during the San Diego testing process, so who better to tell us a little more about the “Next Experience” than John Gubatayao? San Diego release’s brand-new Next Experience…

John Gubatayo ServiceNow Certified Technical Architect

Employee Recognition: John Gubatayao

By Covestic on March 18, 2022

Please join us in congratulating John Gubatayao for successfully earning ServiceNow’s Certified Technical Architect (CTA) What catalyst started you on this process for your CTA Certification? I have always been interested in a ServiceNow Certification for…

Women’s History Month: Meet Jill Hall

By Covestic on March 15, 2022

We’d like to introduce you to some of our exceptional female leaders in honor of Women’s History Month. Meet Jill Hall! What is your role at Covestic? As the Director of Professional Services, it’s my…

How to Implement a ServiceNow Virtual Agent

By Lisa McGhee on March 1, 2022

How Do We Improve Customer Self-Service? How do we improve customer self-service and gain user adoption? First, we’ll explore ServiceNow’s Virtual Agent option in this blog post. Then, we will also cover the best practices…

Frictionless Customer Service Management Creates Loyalty

By John Gubatayao on February 22, 2022

As companies look for better ways to create seamless customer service, there are many options to consider. Let’s explore how frictionless customer service management creates loyalty. Package Delivered This past holiday season, the dreaded missing…

Crowdsourcing for Customer Support: A New Way to Meet the Growing Demand

By Rashmi Jagada on February 11, 2022

Existing way of providing support Traditional customer support at a majority of organizations has always been a one-to-many relationship. A customer contacts Customer Support, usually via phone or email, for an issue that they are…

How to Avoid Change Orders and Ensure a Successful IT Project

By Covestic on January 10, 2022

How to Avoid Change Orders and Ensure a Successful IT Project Change Orders. No one likes them and many begrudge them. A change order is a dreaded phrase that takes away from our original scope…

For ServiceNow Success: ‘Design with the End in Mind’

By Shellie Slettebak on December 20, 2021

It’s a new year and a great time to renew your approach to reaching business goals. Perhaps your team is about to embark on a ServiceNow project in the next year and you’re looking for…

Covestic Mixed Tape 2022: Songs for a New Year

By Covestic on December 20, 2021

Welcome to 2022! It’s been another difficult season for all of us, but the team at Covestic are so grateful to have been able to be a part of so many of our customers journeys…

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