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Why a Configuration Management Database Matters More than you Realize

By Jake Ellsworth on October 14, 2019

According to research, 75% of all downtime is caused by how technology is being used, configured and administered. In our experience, customer engagements for ServiceNow Event Management, Security Operations and Software Deployment can be delayed…

Creating a Cyber Security Incident Response Plan: How ServiceNow Can Help Your Business Respond

By Jake Ellsworth on August 12, 2019

Organizations today are now more vulnerable than ever to multiple types of cyberattacks, including malware, phishing and DDOS attacks. Essentially any type of threat or vulnerability that has the intent to destroy data and run…

Problem Management and Incident Management: Related but Different

By Lisa McGhee on July 11, 2019

We often hear the question: “What is the difference between Incident Management and Problem Management?” To make it less confusing, even for those of you familiar with ITIL, think of Incident Management as a superhero…

How to Build a Path to Effective Communication and Collaboration During a CyberSecurity Crisis

By Jake Ellsworth on May 28, 2019

67% of cybersecurity crisis detection is not by internal systems. Typically employees, customers or business partners discover it and report it to the security team. In an ideal scenario, this sets in motion a proven,…

Join Covestic in Vegas for ServiceNow Knowledge

By Jake Ellsworth on May 1, 2019

The Covestic team is gearing up for the ServiceNow Knowledge conference. We’re excited to once again sponsor the conference. For nearly a decade, we have worked closely with ServiceNow and are proud to be designated…

Covestic Achieves Elite Services and Sales Partner Designations from ServiceNow

By Jake Ellsworth on April 30, 2019

ServiceNow Elite Partner Status Recognizes Covestic’s Commitment to Training, Product Expertise and Superior Customer Satisfaction Covestic today announced it has achieved the ServiceNow® Elite Services and Sales Partner designations. This achievement recognizes Covestic’s commitment to…

Women’s History Month Blog Series: Meet Kimberly Schaffer

By Jake Ellsworth on March 28, 2019

In honor of Women’s History month, we’d like to introduce you to some of our exceptional women leaders. Meet Kimberly Schaffer, Senior Director of Service Delivery What is your role at Covestic? As the Senior…

Women’s History Month Blog Series: Meet Lisa Colter

By Jake Ellsworth on March 21, 2019

In honor of Women’s History month, we’d like to introduce you to some of our exceptional women leaders. Meet Lisa Colter, Senior Managing Consultant, Covestic What is your role at Covestic? As a Senior Managing…

Preparing for a ServiceNow Upgrade

By Lisa McGhee on March 8, 2019

Exciting news, the Madrid release upgrade is now available! We’ve compiled some best practice tips for upgrading your instance, taking advantage of new functionality and ensuring success. Check them out below. After several upgrades with…

Women’s History Month: Meet Caitlin Griswold

By Jake Ellsworth on March 7, 2019

In honor of Women’s History month, we’d like to introduce you to some of our exceptional women leaders. Meet Caitlin Griswold, Marketing Manager, Covestic What is your role at Covestic? I’m a Marketing Manager here…

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