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Covestic Can Help Get Your Workforce Back to Work Safely with ServiceNow

By Jake Ellsworth on May 28, 2020

As states begin to reopen and businesses get ready to welcome back their employees, how to get back to work safely is top of mind. What will the new normal look like in your company?…

Preparing for Consumer Privacy Laws from California to Maine

By Mike DeAndrea on May 12, 2020

Leveraging ServiceNow to Stay On Top of Ever-Changing Privacy Laws In the United States, California led the way in consumer privacy legislation, passing the California Consumer Privacy Act (CCPA) in 2018. Since then, many other…

CCPA Enforcement Starts July 1, 2020 Are You Ready? Are You Aware of Recent Changes?

By Mike DeAndrea on April 29, 2020

The new California Consumer Privacy Act (CCPA) went into effect at the beginning of this year and becomes enforceable by the California Attorney General (CAG) on July 1, 2020. The regulations required to enforce the…

Top 5 Customer Service Management “Attractions” in the Orlando Release

By John Gubatayao on April 13, 2020

While I am sure these days we would all love to be in Orlando’s Disney World with our families or friends instead of quarantined in our houses, the ServiceNow Orlando release features some fun and…

Service Level Agreements Decoded: A Closer Look at Three Common Ones

By Rachael Morris on February 28, 2020

Help with Service Level Agreements When considering Service Level Agreements (SLAs), it’s important to remember that an SLA is intended to clarify the expectations between the client/customer and the service provider. Here’s a quick look…

California Consumer Privacy Act (CCPA): How to Leverage Your Investment in ServiceNow to Comply with the CCPA

By Jake Ellsworth on December 18, 2019

In a previous blog, Mike DeAndrea, GRC Practitioner and Advisory Solution Architect at Covestic shared important information about the new California Consumer Privacy Act. Today, Mike shares how to leverage your investment in ServiceNow to…

Leverage Native Tools in ServiceNow for a Healthy Configuration Management Database

By Austen Harrison on December 5, 2019

Leverage Native Tools in ServiceNow for a Healthy Configuration Management Database ServiceNow recognizes the importance and difficulty of maintaining a healthy CMDB. Since the Helsinki release, ServiceNow has been steadily launching new tools and features…

Time for a Checkup: Partner with Covestic for a Configuration Management Database Health Check

By Jake Ellsworth on December 2, 2019

Covestic has been a ServiceNow partner for nine years applying our two decades of Service Management expertise to help clients maximize their ServiceNow investment. Configuration Management Database (CMDB) is at the core of each and…

California Consumer Privacy Act (CCPA): What’s Required and How to Comply

By Jake Ellsworth on November 18, 2019

With the California Consumer Privacy Act about to go into effect, the time is now to make sure your company is preparing to adhere to the new requirements. Mike DeAndrea, GRC Practitioner and Advisory Solution…

Vulnerability Response ServiceNow Research Report

New ServiceNow Research Study: Costs and Consequences of Gaps in Vulnerability Response

By Jake Ellsworth on November 14, 2019

New ServiceNow Research Study ServiceNow recently released its second sponsored study on cybersecurity vulnerability and patch management, conducted with the Ponemon Institute. The study surveyed almost 3,000 security professionals in nine countries to understand how…

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