Welcome back to CMDB Chat! How do you validate CI data for correctness? In this episode, Covestic’s Director of the ServiceNow ITX Practice, Scott Trumble, leads a discussion on auditing considerations and the CMDB Data Manager.
Your configuration management database (CMDB) Data Manager gives you the ability to make updates across your CMDB to individual or multiple classes en masse, which enables CMDB Managers to clean up existing CMDB records. In this session, Covestic Senior Technical Consultant Justin Michael walks through the Data Manager concept and shows you how to use the CMDB Data Manger to reconcile mass configuration item (CI) life cycle and status updates.
Covestic ServiceNow Business Process Consultant, Larry Dial leads a discussion of CMDB Audit considerations and sheds light on some of them and their impact. Having an achievable plan is key. Begin with defining a vision of what a successful audit looks like and make incremental steps in getting there.
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