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Covestic Sponsor’s ServiceNow Knowledge 2022

By Covestic on May 5, 2022

Covestic is a digital sponsor of Knowledge 2022, ServiceNow’s biggest event of the year! We’re sure you are counting the days until Knowledge just like we are at Covestic. So, to hold you over, make…

ServiceNow Passport: San Diego Edition, Next Stop “Developer Tools & Advanced Administration Capabilities”

By Austen Harrison on April 27, 2022

If you’re a ServiceNow developer or system administrator, you’ll love what the new San Diego release offers. ServiceNow’s San Diego release comes jam-packed with new features specifically designed for ServiceNow developers and system administrators. In…

ServiceNow Passport: San Diego Edition, “How I Learned to Stop Worrying and Embrace Polaris UI”

By Matthew Hester on April 20, 2022

When I first saw ServiceNow, User Interface 15 (UI15), it was the latest and greatest, but you could still find older screenshots on the Wiki. (Remember the Wiki?) A lot has changed since then, and…

ServiceNow Passport: San Diego Edition, Next Stop, “Flow Designer and Polaris UI”

By Mark Corl on April 14, 2022

Flow Designer is where I spend most of my time, so let’s go over a few new or changed things in the San Diego release for Flow Designer. I also will share what’s new or…

ServiceNow Passport: San Diego Edition, “Accessibility Testing Tips & Tricks”

By Alan Saunders on April 7, 2022

I tested for Accessibility features in ServiceNow’s San Diego release for both the visually abled and impaired. This blog post will explain what I looked for during the testing of ServiceNow’s San Diego release for…

ServiceNow Passport: San Diego Edition, First Stop, “Next Experience”

By John Gubatayao on March 24, 2022

Our Covestic ServiceNow experts logged many hours during the San Diego testing process, so who better to tell us a little more about the “Next Experience” than John Gubatayao? San Diego release’s brand-new Next Experience…

Crowdsourcing for Customer Support: A New Way to Meet the Growing Demand

By Rashmi Jagada on February 11, 2022

Existing way of providing support Traditional customer support at a majority of organizations has always been a one-to-many relationship. A customer contacts Customer Support, usually via phone or email, for an issue that they are…

How to Avoid Change Orders and Ensure a Successful IT Project

By Covestic on January 10, 2022

How to Avoid Change Orders and Ensure a Successful IT Project Change Orders. No one likes them and many begrudge them. A change order is a dreaded phrase that takes away from our original scope…

Don’t Let Your Guard Down! How to Ace Your Software Audit!

By Austen Harrison on December 5, 2021

The Software Audit Face Many people cringe when they hear a software audit is coming up soon. The sound of the word makes us feel like we need to put on our battle gear and…

All Roads Lead to Rome: What’s New in ServiceNow Rome

By Mike Schifman on December 5, 2021

What’s New in ServiceNow Rome Employees and customers continue to require a more seamless experience for their everyday work. To survive in the world of hybrid work, companies need to embrace digital platforms. The ServiceNow…

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