ServiceNow Tips and Tricks Archives

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All Roads Lead to Rome: What’s New in ServiceNow Rome

By Mike Schifman on December 5, 2021

What’s New in ServiceNow Rome Employees and customers continue to require a more seamless experience for their everyday work. To survive in the world of hybrid work, companies need to embrace digital platforms. The ServiceNow…

How Much of Your Cloud Spend is Being Wasted? [Infographic]

By Covestic on November 18, 2021

Is Your Cloud Spend is Being Wasted? Your cloud spend is being wasted. Numbers don’t lie when it comes to cloud spend waste. Gartner estimates that organizations without cloud optimization processes will overspend by 40%. As…

The Size of Your IT Department Doesn’t Matter. Don’t be the Next Company to be Breached.

By Covestic on August 12, 2021

Don’t be the next big company to be breached. Cyber-attacks continue to plague organizations across the globe. At Covestic, we know the best time to prepare for a cyber-attack is before it happens and to…

Goodbye ITIL Version 3.0, Hello ITIL Version 4.0

By Lynne Reynolds on June 3, 2021

In January 2021, AXELOS announced that the Information Technology Infrastructure Library (ITIL) version 3.0 will be discontinued by the end of 2021 and replaced by the new ITIL version 4.0. Per AXELOS, “ITIL is the…

How ServiceNow Agent Chat and its Supporting Features Work

By Lisa McGhee on April 29, 2021

ServiceNow Agent Chat Chat bots and live chat are nothing new. You’ve probably used chat on a web site while shopping or making an inquiry as a customer. Some chat experiences are good, and some…

5 More ServiceNow Tricks and Hidden Features for Developers and Advanced System Administrators (Part 2)

By Austen Harrison on April 27, 2021

5 More ServiceNow Tricks and Hidden Features Part I of our blog series explored 5 More ServiceNow tricks and hidden features for advanced users and system administrators. Now, we will review some out-of-the-box features for…

Tricks and Hidden Features for ServiceNow Users

5 ServiceNow Tricks and Hidden Features for System Administrators and Advanced Users (Part 1)

By Austen Harrison on March 30, 2021

ServiceNow Tricks and Hidden Features Looking for more ServiceNow Tricks and Hidden Features? If you’ve been in the ServiceNow space long enough, you start to pick up on little things here and there. Like that…

How to Use Survey Development in ServiceNow to Measure Customer Satisfaction

By Covestic on October 30, 2020

How to Use Survey Development in ServiceNow Let’s imagine that your Support Desk manager has come to you and asked you to build some Customer Satisfaction surveys (nSAT) in ServiceNow and you are not sure…

Covestic Can Help Get Your Workforce Back to Work Safely with ServiceNow

By Covestic on May 28, 2020

As states begin to reopen and businesses get ready to welcome back their employees, how to do this safely is top of mind. What will the new normal look like in your company? What new…