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Simplify Complex Troubleshooting Processes Using Guided Decisions with ServiceNow

By Rashmi Jagada on October 24, 2022

Using Decision Trees to Drive Your Guided Decisions With ServiceNow’s Guided Decisions tool as part of the Customer Service Management application, your agents have a powerful way to solve all queries. When simple queries come…

Tips and Tricks – 5 Tips That Speed Up Your ServiceNow Workflow

By Kenny Wimberly on September 21, 2022

Tips and Tricks – 5 Tips That Speed Up Your ServiceNow Workflow As a ServiceNow Solutions architect, you know it’s important to work fast but also produce accurate results. For instance, inaccurate server-side scripts…

Tips and Tricks – ServiceNow Dashboard Considerations

By Lisa McGhee on August 24, 2022

ServiceNow Dashboard Considerations Dashboards can display multiple reports and other ServiceNow content within widgets on a single page. Dashboard can be created for an individual but are most powerful when shared with a team or…

Top 3 Big Waves of San Diego Customer Service Management (CSM)

By John Gubatayao on July 27, 2022

Surf’s up for the Customer Service Management (CSM) San Diego Release. Recently, I was captivated by HBO Max’s 100 Foot Wave documentary. Those gigantic waves in Nazare were awe-inspiring to watch being surfed. Similarly, ServiceNow…

Covestic Sponsor’s ServiceNow Knowledge 2022

By Covestic on May 5, 2022

Covestic is a digital sponsor of Knowledge 2022, ServiceNow’s biggest event of the year! We’re sure you are counting the days until Knowledge just like we are at Covestic. So, to hold you over, make…

ServiceNow Passport: San Diego Edition, Next Stop “Developer Tools & Advanced Administration Capabilities”

By Austen Harrison on April 27, 2022

If you’re a ServiceNow developer or system administrator, you’ll love what the new San Diego release offers. ServiceNow’s San Diego release comes jam-packed with new features specifically designed for ServiceNow developers and system administrators. In…

ServiceNow Passport: San Diego Edition, “How I Learned to Stop Worrying and Embrace Polaris UI”

By Matthew Hester on April 20, 2022

When I first saw ServiceNow, User Interface 15 (UI15), it was the latest and greatest, but you could still find older screenshots on the Wiki. (Remember the Wiki?) A lot has changed since then, and…

ServiceNow Passport: San Diego Edition, Next Stop, “Flow Designer and Polaris UI”

By Mark Corl on April 14, 2022

Flow Designer is where I spend most of my time, so let’s go over a few new or changed things in the San Diego release for Flow Designer. I also will share what’s new or…

ServiceNow Passport: San Diego Edition, “Accessibility Testing Tips & Tricks”

By Alan Saunders on April 7, 2022

I tested for Accessibility features in ServiceNow’s San Diego release for both the visually abled and impaired. This blog post will explain what I looked for during the testing of ServiceNow’s San Diego release for…

ServiceNow Passport: San Diego Edition, First Stop, “Next Experience”

By John Gubatayao on March 24, 2022

Our Covestic ServiceNow experts logged many hours during the San Diego testing process, so who better to tell us a little more about the “Next Experience” than John Gubatayao? San Diego release’s brand-new Next Experience…

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