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ServiceNow Passport: San Diego Edition, First Stop, “Next Experience”

By John Gubatayao on March 24, 2022

Our Covestic ServiceNow experts logged many hours during the San Diego testing process, so who better to tell us a little more about the “Next Experience” than John Gubatayao? San Diego release’s brand-new Next Experience…

For ServiceNow Success: ‘Design with the End in Mind’

By Shellie Slettebak on December 20, 2021

It’s a new year and a great time to renew your approach to reaching business goals. Perhaps your team is about to embark on a ServiceNow project in the next year and you’re looking for…

All Roads Lead to Rome: What’s New in ServiceNow Rome

By Mike Schifman on December 5, 2021

What’s New in ServiceNow Rome Employees and customers continue to require a more seamless experience for their everyday work. To survive in the world of hybrid work, companies need to embrace digital platforms. The ServiceNow…

A Quick Guide to Automated Testing in ServiceNow: Part I

By John Gubatayao on November 28, 2021

A Quick Guide to Automated Testing in ServiceNow: Part I In the age of continuous delivery, teams must explore and deploy new testing approaches to stay ahead of the game. With the ServiceNow Automated Test…

ServiceNow Tips and Tricks

By Lisa McGhee on October 9, 2021

ServiceNow Tips and Tricks If you’ve been online with ServiceNow for a while you may be thinking, “I’m pretty good at navigating around the app. I know my stuff.” I was in this same place,…

3 Things to Carefully Consider After ‘Go Live’ with ServiceNow

By Rachael Morris on August 31, 2021

3 Things to Carefully Consider After ‘Go Live’ with ServiceNow Congratulations, ServiceNow has been successfully implemented! So how do I maintain and expand my ServiceNow footprint? This is a question we get from a lot…

How ServiceNow Agent Chat and its Supporting Features Work

By Lisa McGhee on April 29, 2021

ServiceNow Agent Chat Chat bots and live chat are nothing new. You’ve probably used chat on a web site while shopping or making an inquiry as a customer. Some chat experiences are good, and some…

5 More ServiceNow Tricks and Hidden Features for Developers and Advanced System Administrators (Part 2)

By Austen Harrison on April 27, 2021

5 More ServiceNow Tricks and Hidden Features Part I of our blog series explored 5 More ServiceNow tricks and hidden features for advanced users and system administrators. Now, we will review some out-of-the-box features for…

Tricks and Hidden Features for ServiceNow Users

5 ServiceNow Tricks and Hidden Features for System Administrators and Advanced Users (Part 1)

By Austen Harrison on March 30, 2021

ServiceNow Tricks and Hidden Features Are you looking for more ServiceNow Tricks and Hidden Features? If you’ve been in the ServiceNow space long enough, you start to pick up on little things here and there.…

Resource Round-up: Our clients’ favorite eBooks, webinars and blogs

By Covestic on January 7, 2021

Our clients’ favorite eBooks, webinars and blogs The Covestic team is taking a look back at the key themes that resonated with our clients this past year. Here’s a look at the top 5 Covestic…

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