Rashmi Jagada, Author at Covestic

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Insights, ideas and inspiration for modern technologists.

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Simplify Complex Troubleshooting Processes Using Guided Decisions with ServiceNow

By Rashmi Jagada on October 24, 2022

Using Decision Trees to Drive Your Guided Decisions With ServiceNow’s Guided Decisions tool as part of the Customer Service Management application, your agents have a powerful way to solve all queries. When simple queries come…

Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization

By Rashmi Jagada on October 24, 2022

Growing Demand leads to a New Model of Customer Support Crowdsourcing Part 2: Leverage the Existing Knowledge Within Your Organization As your company experiences rapid growth you’ll see Customer Support start to stretch its already…

Crowdsourcing for Customer Support: A New Way to Meet the Growing Demand

By Rashmi Jagada on February 11, 2022

Existing way of providing support Traditional customer support at a majority of organizations has always been a one-to-many relationship. A customer contacts Customer Support, usually via phone or email, for an issue that they are…

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Simplify Complex Troubleshooting Processes Using Guided Decisions with ServiceNow

By Rashmi Jagada on October 24, 2022

Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization

By Rashmi Jagada on October 24, 2022

Crowdsourcing for Customer Support: A New Way to Meet the Growing Demand

By Rashmi Jagada on February 11, 2022

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