Rachael Morris, Author at Covestic

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ServiceNow Passport: San Diego Edition, Next Stop, “Accessibility”

By Rachael Morris on April 1, 2022

Continuing your journey to San Diego, let’s talk about something essential that goes into all ServiceNow testing, and that is Accessibility. Accessibility has become a new front in advancements to ensure all websites, including the…

3 Things to Carefully Consider After ‘Go Live’ with ServiceNow

By Rachael Morris on August 31, 2021

3 Things to Carefully Consider After ‘Go Live’ with ServiceNow Congratulations, ServiceNow has been successfully implemented! So how do I maintain and expand my ServiceNow footprint? This is a question we get from a lot…

Service Level Agreements Decoded: A Closer Look at Three Common Ones

By Rachael Morris on February 28, 2020

Help with Service Level Agreements When considering Service Level Agreements (SLAs), it’s important to remember that an SLA is intended to clarify the expectations between the client/customer and the service provider. Here’s a quick look…

Staffing Model Support for Your ServiceNow Instance

By Rachael Morris on September 13, 2017

Staffing Model Support for Your ServiceNow Instance Like most things in business, success largely depends on the talent and quality of the team you have leading the initiatives. This is also true once you’ve implemented…

Why a Product Roadmap Sets You Up for ServiceNow Success

By Rachael Morris on September 7, 2017

Great news: you had a successful go-live, and everyone loves ServiceNow. In fact, they can’t wait to implement new features and migrate applications to ServiceNow. So, where do you start? What do you need to…