Lynne Reynolds, Author at Covestic

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Goodbye ITIL Version 3.0, Hello ITIL Version 4.0

By Lynne Reynolds on June 3, 2021

In January 2021, AXELOS announced that the Information Technology Infrastructure Library (ITIL) version 3.0 will be discontinued by the end of 2021 and replaced by the new ITIL version 4.0. Per AXELOS, “ITIL is the…

Hiring ServiceNow Talent: 8 Tips to Find the Perfect Fit

By Lynne Reynolds on August 9, 2018

Much like the housing market in Seattle and many metro markets today, finding ServiceNow talent is a seller’s market. The demand for experienced team members with technical depth and breadth in ServiceNow has never been…

Best Practices for Successful Project Portfolio Management with ServiceNow

By Lynne Reynolds on July 24, 2017

Curious about the best practices for successful Project Portfolio Management with ServiceNow? At Covestic, we’ve had the privilege to help many great companies take advantage of their investment in ServiceNow. An area of particular importance—ServiceNow…