Lisa McGhee

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Tips and Tricks – ServiceNow Dashboard Considerations

By Lisa McGhee on August 24, 2022

ServiceNow Dashboard Considerations Dashboards can display multiple reports and other ServiceNow content within widgets on a single page. Dashboard can be created for an individual but are most powerful when shared with a team or…

How to Implement a ServiceNow Virtual Agent

By Lisa McGhee on March 1, 2022

How Do We Improve Customer Self-Service? How do we improve customer self-service and gain user adoption? First, we’ll explore ServiceNow’s Virtual Agent option in this blog post. Then, we will also cover the best practices…

ServiceNow Tips and Tricks

By Lisa McGhee on October 9, 2021

ServiceNow Tips and Tricks If you’ve been online with ServiceNow for a while you may be thinking, “I’m pretty good at navigating around the app. I know my stuff.” I was in this same place,…

How ServiceNow Agent Chat and its Supporting Features Work

By Lisa McGhee on April 29, 2021

ServiceNow Agent Chat Chat bots and live chat are nothing new. You’ve probably used chat on a web site while shopping or making an inquiry as a customer. Some chat experiences are good, and some…

Problem Management and Incident Management: Related but Different

By Lisa McGhee on July 11, 2019

We often hear the question: “What is the difference between Incident Management and Problem Management?” To make it less confusing, even for those of you familiar with ITIL, think of Incident Management as a superhero…

Preparing for a ServiceNow Upgrade

By Lisa McGhee on March 8, 2019

Exciting news, the Madrid release upgrade is now available! We’ve compiled some best practice tips for upgrading your instance, taking advantage of new functionality and ensuring success. Check them out below. After several upgrades with…

Best Practices to Make you a Testing Superhero

By Lisa McGhee on March 20, 2018

Testing applications is an important part of any successful application project. While not always the most glamorous or exciting part of the process, there are ways to make User Acceptance Testing (UAT) a positive and…