John Gubatayao, Author at Covestic

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Top 3 Big Waves of San Diego Customer Service Management (CSM)

By John Gubatayao on July 27, 2022

Surf’s up for the Customer Service Management (CSM) San Diego Release. Recently, I was captivated by HBO Max’s 100 Foot Wave documentary. Those gigantic waves in Nazare were awe-inspiring to watch being surfed. Similarly, ServiceNow…

ServiceNow Passport: San Diego Edition, First Stop, “Next Experience”

By John Gubatayao on March 24, 2022

Our Covestic ServiceNow experts logged many hours during the San Diego testing process, so who better to tell us a little more about the “Next Experience” than John Gubatayao? San Diego release’s brand-new Next Experience…

Frictionless Customer Service Management Creates Loyalty

By John Gubatayao on February 22, 2022

As companies look for better ways to create seamless customer service, there are many options to consider. Let’s explore how frictionless customer service management creates loyalty. Package Delivered This past holiday season, the dreaded missing…

A Quick Guide to Automated Testing in ServiceNow: Part I

By John Gubatayao on November 28, 2021

A Quick Guide to Automated Testing in ServiceNow: Part I In the age of continuous delivery, teams must explore and deploy new testing approaches to stay ahead of the game. With the ServiceNow Automated Test…

ServiceNow Rome: When in Rome, do like Customer Service Agents do

By John Gubatayao on October 7, 2021

ServiceNow Rome Release provides monumental new Customer Service Management features to improve supporting your customers. Customer Data Models for B2B2C Now say B2B2BC two times fast, LOL. ServiceNow Rome Release provides a new data model…

Top 5 Customer Service Management “Attractions” in the Orlando Release

By John Gubatayao on April 13, 2020

While I am sure these days we would all love to be in Orlando’s Disney World with our families or friends instead of quarantined in our houses, the ServiceNow Orlando release features some fun and…

A Quick Guide to Automated Testing in ServiceNow: Part II

By John Gubatayao on November 30, 2017

In the first blog of this series, I reviewed the benefits of the ServiceNow Automated Test Framework and covered the technical requirements. Today, I’m going to highlight use cases for it and the advantages it…