Austen Harrison, Author at Covestic

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ServiceNow Passport: San Diego Edition, Next Stop “Developer Tools & Advanced Administration Capabilities”

By Austen Harrison on April 27, 2022

If you’re a ServiceNow developer or system administrator, you’ll love what the new San Diego release offers. ServiceNow’s San Diego release comes jam-packed with new features specifically designed for ServiceNow developers and system administrators. In…

Don’t Let Your Guard Down! How to Ace Your Software Audit!

By Austen Harrison on December 5, 2021

The Software Audit Face Many people cringe when they hear a software audit is coming up soon. The sound of the word makes us feel like we need to put on our battle gear and…

5 More ServiceNow Tricks and Hidden Features for Developers and Advanced System Administrators (Part 2)

By Austen Harrison on April 27, 2021

5 More ServiceNow Tricks and Hidden Features Part I of our blog series explored 5 More ServiceNow tricks and hidden features for advanced users and system administrators. Now, we will review some out-of-the-box features for…

Tricks and Hidden Features for ServiceNow Users

5 ServiceNow Tricks and Hidden Features for System Administrators and Advanced Users (Part 1)

By Austen Harrison on March 30, 2021

ServiceNow Tricks and Hidden Features Are you looking for more ServiceNow Tricks and Hidden Features? If you’ve been in the ServiceNow space long enough, you start to pick up on little things here and there.…

California Consumer Privacy Act (CCPA) Alert: Third Set of Proposed Changes Issued for Public Comment

By Austen Harrison on October 19, 2020

Overview The California Department of Justice (DOJ) just announced a third set of proposed changes to the current regulations for enforcing the California Consumer Privacy Act (CCPA). The proposed changes are available at www.oag.ca.gov/privacy/ccpa/current, along…

Leverage Native Tools in ServiceNow for a Healthy Configuration Management Database

By Austen Harrison on December 5, 2019

Leverage Native Tools in ServiceNow for a Healthy Configuration Management Database ServiceNow recognizes the importance and difficulty of maintaining a healthy CMDB. Since the Helsinki release, ServiceNow has been steadily launching new tools and features…