Gain centralized visibility into multiple information technology systems and reporting infrastructure.

BUSINESS CHALLENGE
Information technology organizations select best-in-class systems to manage the multiple components of their technology infrastructure. While using multiple tools is necessary to meet I.T. service requirements for each individual system, there are often gaps in the functionality, duplication of data, and impaired end-to-end monitoring visibility for health. This results in operational inefficiency and increased cost and complexity, while making it difficult to obtain critical information for making strategic decisions.

COVESTIC'S SOLUTION
Covestic provides the service management integration services to help technology organizations make better use of monitoring and reporting systems, identify and address gaps in the information being provided, and integrate the reporting mechanisms of each tool into a structured capability. The integration of multiple I.T. service management systems creates a seamless view of the information that is reported and offers user-defined views to ensure that the most meaningful information is always presented in the most relevant way.

OUR APPROACH
Each customer relies on their tools and automation to provide visibility to key infrastructure and adherence to I.T. processes. Taking a holistic view is just the start of our process that will include requirements definition and architecture, as well as a vendor-agnostic recommendation on the best tools for specific functions. Then we'll help you deploy the solution, followed by extensive documentation and total knowledge transfer.