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IT Operations
BUSINESS CHALLENGE
IT organizations are increasingly turning to outsourcing and packaged service tools/partners to
reduce their total cost of ownership with mixed success. The savings promised are too often not fully
realized and the service quality and customer experience frequently falls short of expectations. Choosing
the right IT services solution and ensuring the solution is fully integrated into the business are critical
for the long-term success of the IT organization.
COVESTIC'S SOLUTION
Covestic can help your IT organization build services that deliver demonstrable value to the business with
Project Managers that bring extensive IT operations experience to the role. Our consultants understand the
pressures of meeting increasingly complex and dynamic business requirements while dealing with an ever-shrinking
pool of resources. Our Project Managers can help you achieve your business objectives by leading IT service
definition exercises to clarify your organization's critical functions and success criteria. With your
strategic goals in mind, we can help you consider service integration or packaged tool solutions that
may benefit the business. Our Project Managers partner with you to develop the business case justification
for the chosen solution and then drive the vendor/partner selection process. We then oversee all aspects
of the implementation, integration, testing and cutover. Covestic then ensures the solution is positioned
for success through a handover process to operations that includes the monitoring processes for tracking
ongoing performance.
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