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ITSM Business Process Management Solution
BUSINESS CHALLENGE
In today’s fast-paced global marketplace, business and IT executives face increasing pressure to reduce costs, deliver more with less, enable controls to address growing regulatory and compliance requirements, and implement metrics and scorecards to provide accurate business intelligence on their IT operations.
IT executives have been addressing these challenges with IT Service Management (ITSM) strategies, utilizing the IT Infrastructure Library (ITIL) best practices. While awareness and adoption of ITSM and ITIL are at an all-time high for global corporations, recent published reports demonstrate that CEOs and executives continue to be dissatisfied with the return on their IT investments.
COVESTIC'S SOLUTION
The integration of ITSM with Business Process Management (BPM) and enterprise management strategies enables organizations to improve their return on IT investments by reducing the cost and time to implement ITSM, decreasing training requirements, and increasing the operational efficiency of the IT organization.
OUR APPROACH
Leveraging over a decade of successful ITSM implementation experience and a deep understanding of the benefits of BPM, Covestic has developed ITIL Change Management BPM as the first template in a suite of BPM-enabled ITSM solutions. Covestic’s ITSM BPM approach, utilizing the Lombardi® TeamWorks BPM platform, provides clear benefits when compared to legacy implementations of ITSM.
COVESTIC ITSM BPM SOLUTION |
| Capabilities |
Benefits |
| Streamlined ITSM implementations |
Reduction in time, effort and total investment in deploying ITSM |
| Automation of ITIL processes |
Executable processes that can be utilized immediately
Complexity of procedures is streamlined and embedded in the workflow |
| Configurable ITIL processes |
Customizable to your unique situation |
| Simplified process and business rule changes |
Automation and optimization in real time
Agility out-of-the-box |
| Integrated Key Performance Indicator (KPI) metrics and reporting |
Scorecarding and dashboard out-of-the-box |
| Embedded controls and traceability of actions to satisfy regulatory requirements |
Compliance out-of-the-box |
| Increased organizational acceptance |
Staff does not require training on all ITIL processes – only how they interface with their process roles and tasks |
| IT cost tracking |
Integrated IT Financial Management |
| Robust enterprise management integration |
Integration with a variety of tools to support your enterprise objectives |
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