ITSM Education and Mentoring

Developing the skills for success.

BUSINESS CHALLENGE
A powerful way for your organization to get started with ITSM – or to continue progressing in maturing your ITSM capability – is to get training or coaching in ITSM knowledge and skills to ensure success. But one type of training does not fit all – almost every organization requires a customized approach. Basic ITIL training and certifications might be able to tell you what needs to be done, but cannot define the roadmap to get you there.

THE COVESTIC SOLUTION
Covestic provides a variety of educational and mentoring services to meet your unique needs. We have extensive and proven experience in ITSM implementations, and we specialize in “teach-to-fish” techniques for successful improvements. We offer workshops, formal ITIL training programs, or can provide on-site senior level mentoring from certified experts that can be customized to your unique situation.

OUR APPROACH
Covestic can provide tailored workshops, training or mentoring that meets your unique situation. We have expertise and experience in a variety of disciplines:

• Business and IT alignment
• Governance
• IT Service Management (ITSM) and the IT Infrastructure Library (ITIL)
• Microsoft Operations Framework (MOF)
• Six Sigma
• Business Process Management (BPM)
• Scorecard development
• Project management
• Compliance
• IT organizational engineering
• Organizational change management
• Enabling technology implementation engineering