Operational Readiness

Ensuring appropriate capability to deliver when the business needs it.

BUSINESS CHALLENGE
With the ever-increasing speed of the marketplace, businesses are replacing aging technologies, and driving more and more improvements to gain a competitive advantage. In most cases, the business expects the operation of the new technologies to be less expensive than legacy technologies, and to improve agility, responsiveness, reliability, scalability, and resiliency. Unfortunately, the capabilities of the current infrastructure are rarely considered in the rush to roll out a new solution.

COVESTIC'S SOLUTION
Covestic partners with clients on proactive planning to assure that right-sized architecture, infrastructure, and mature operational capabilities are in place for new solutions before they launch, so it is supportable by the IT staff and meets the expectations of the business.

Covestic can help baseline the business needs and translate those requirements into a defined service, set up repeatable processes, ensure staff is mobilized through appropriate composition of capabilities and clearly defined roles and responsibilities, and that optimal core and enabling technology is in place to achieve the business goals.

OUR APPROACH
Covestic has highly experienced and certified professionals with extensive experience in implementing new solutions. We can provide a custom solution to meet your unique business needs within the timeframe required. Covestic has expertise in:

• Business and IT alignment
• Governance
• IT Service Management (ITSM) and the IT Infrastructure Library (ITIL)
• Microsoft Operations Framework (MOF)
• Six Sigma
• Business Process Management (BPM)
• Scorecard development
• Project management
• Compliance
• IT organizational engineering
• Organizational change management
• Enabling technology implementation engineering