ITSM Implementation

Leveraging a decade of experience to streamline your ITSM implementation.

BUSINESS CHALLENGE
Many IT organizations struggle with their IT Service Management (ITSM) implementations, getting bogged-down with how to manage their daily work and at the same time improve their on-going operations.

The effective implementation of ITSM requires a value proposition for all stakeholders and must be able to deliver quick and repeated wins. This approach must be married to effective organizational change management to ensure that the staff not only embrace the new solutions but take ownership moving forward.

COVESTIC'S SOLUTION
Covestic takes an innovative approach that focuses on the improvement of the infrastructure and teaches our clients how they can continue the optimization effort into the future. Covestic specializes in solutions that improve not only process, but also the enabling technologies and the structure of the organization.

Covestic has proven ITSM professionals who can help you negotiate IT services and service expectations, identify business related metrics, model, optimize, and automate workflow, plan enterprise management implementations, and implement a successful organizational change management approach.

OUR APPROACH
Covestic has highly experienced and certified professionals with extensive experience in implementing ITSM. We can provide a custom solution to meet your unique business needs within the timeframe required. Covestic has expertise in:

• Business and IT alignment
• Governance
• IT Service Management (ITSM) and the IT Infrastructure Library (ITIL)
• Microsoft Operations Framework (MOF)
• Six Sigma
• Business Process Management (BPM)
• Scorecards
• Project management
• Compliance
• IT organizational engineering
• Organizational change management
• Enabling technology implementation engineering