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VoIP Assessment and Migration
BUSINESS CHALLENGE
Every organization seems to be talking about voice-over-IP (VoIP). There
are potential cost savings within customer support organizations by
converting to this technology, but it can be risky, costly, and disruptive
to implement.
COVESTIC'S SOLUTION
Covestic knows how to decide when it is right, what products best leverage
a variety of infrastructure investments, and how to address the costs
and risks. We know the network and infrastructure management implications
of such a large change, as well as the costs and risks associated with
implementing a rock solid VoIP environment. Dial tone cannot be lost
for even a few seconds in such a mission-critical organization as customer
support. Covestic also understands that the heavy traffic created by
VoIP in a busy support organization can wreck havoc on other network
dependant facilities if it is not implemented thoughtfully.
OUR APPROACH
Covestic reviews the current infrastructure within the contact center
as well as the enterprise network, including bandwidth and management
tools, and documents any upgrades or improvements that may be required.
We guide the assessment of the tools that best leverage the current
environment and any planned improvements. We lay out the roadmap and
support the implementation, including new processes that may be required
to support the new infrastructure and the measures to verify success.
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