Telecommunications, wireless, broadcasting, multi-media and content providers are converging, and often compete for the same customers. Operators now face the challenge of streamlining current operations to maximize profitability while expanding into revenue-generating areas such as subscriber-based content and media services. Achieving competitive advantage requires efficient systems and processes that reduce costs, maximize the value of capital investments, and provide a flexible framework to support future initiatives. Increasing revenue in the service provider arena depends on timely and reliable delivery of new products and services to the market.

Covestic understands the unique challenges of the service provider industry, and tailors its solutions to remove these barriers. We bring a solid business process understanding of your industry, and have provided customized business and operational support services for some of the world’s leading communications providers, including complex billing and customer care solutions. For start-up service providers, Covestic can reduce the time from setup to revenue by bringing defined business processes and technology solutions in a packaged go-to-market offering. When service providers run up against roadblocks relating to security, compliance, infrastructure efficiency or process improvement, they look to Covestic for strategic and tactical guidance with a focus on bringing products to market and improving the bottom line. Our portfolio of business consulting services is backed by world-class expertise in both consulting and operations. We combine innovation and vendor-independence to ensure that you gain best-in-breed solutions to meet your unique business challenges

Our service provider solutions include:

• Business Process Management
• Enterprise Scorecard
• Security and Privacy
• Regulatory and Standards Compliance
• Data Center and Platform Transformation
• IT Service Management Optimization
• Customer Service Excellence