Large national bank employs ITSM best practices to enable the data center management organization to implement the compliance program to satisfy regulatory requirements.
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Large enterprise with exponential growth |
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Regulatory requirements driving immediate need to implement a program to assure compliance |
BUSINESS CHALLENGE
For a data center management organization to satisfy the new regulatory requirements, a compliance program needed to be implemented immediately. The bank was actively engaged in qualifying with a federal agency and could not afford to not meet required regulatory requirements.
COVESTIC'S SOLUTION
Covestic IT Service Management (ITSM) subject matter experts partnered with the data center management organization to develop their processes, clarify roles and responsibilities, and gain agreement with external teams on the compliance program processes. Through a series of interactive workshops, the team worked to develop and optimize the compliance program business processes, procedures, and templates leveraging CoBIT best practices. In minimal time, Covestic drove a structured iterative approach to implement the new program across the enterprise. As a value adds, Covestic partnered with the data center management organization to innovate a web based interface for the new compliance processes.
RESULTS
The work undertaken by Covestic enabled the data center management organization to implement the compliance program to satisfy the regulatory agencies
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