Large national bank optimizes and standardizes business processes.
Data Center Operations Run Book Optimization
• Large enterprise in startup stage
• Exponential growth of the business
• Substantial increase in server deployments
• Inconsistent process and unclear roles for data center operations
BUSINESS CHALLENGE
For the Data Center Operations Management (DCOM) team to compete effectively in the fast-moving and highly competitive personal banking marketplace it was imperative that they streamline the design, build, and operations of their enterprise data centers in support the growth of the company. It was critical for DCOM to standardize and streamline their enterprise data center operations and deployment of servers.
COVESTIC'S SOLUTION
Covestic IT Service Management (ITSM) subject matter experts partnered with DCOM to optimize their processes, clarify roles and responsibilities, and gain agreement with external teams on the new way of doing business. Through a series of interactive workshops, the team worked to streamline and standardize their business processes, procedures, and templates leveraging IT Infrastructure Library (ITIL) best practices. Then in minimal time, Covestic drove a structured iterative approach to implement the new procedures across the enterprise data centers.
RESULTS
The work undertaken by Covestic enabled DCOM to optimize and standardize their business processes to allow them to effectively and efficiently manage the massive growth while containing costs and improving service levels.
Breakeven point for the six-month project was achieved within three months of completing the project
QUOTE
“Immediate 10% reduction in cost.”
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