Fifth largest bank in the U.S. utilizes Covestic to help optimize and standardize their business processes.
Data Center Management Process Optimization
• Large enterprise in startup stage
• Exponential growth of the business
• Substantial increase in projects
• Significant backlog of projects that is growing
• Every project was inventing new sets of processes and priorities
• Large and numerous projects on the horizon
BUSINESS CHALLENGE
For this Infrastructure Facilities Group (IFG) to compete effectively in the fast-moving and highly competitive personal banking marketplace it was imperative that they streamline the design, build, and operations of their enterprise data centers in support the growth of the company. It was critical for IFG to reduce the cost to design, build, and operated their data centers. Customers would not accept delayed projects and the budget did not exist to continue to grow the team to meet the demand.
COVESTIC'S SOLUTION
Covestic IT Service Management (ITSM) subject matter experts partnered with IFG to optimize their processes, clarify roles and responsibilities, and gain agreement with external teams on the new way of doing business. Through a series of interactive workshops, the team worked to streamline and standardize their business processes, procedures, and templates leveraging ITIL best practices. Then in minimal time, Covestic drove a structured iterative approach to implement the new procedures across the enterprise.
RESULTS
The work undertaken by Covestic enabled IFG to optimize and standardize their business processes to allow them to effectively and efficiently manage the massive growth while containing costs and improving service levels.
| Immediate Results |
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ROI 2 months (within completion of the project) |
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20% reduction in cost |
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Quotes: |
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“We are 30-40% more productive” |
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“We can complete a project 10% faster” |
| Results 12 months later |
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Peer organizations have grown from 3 to 10 times in size while this organization has not required any additional staff |
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Reduction in cycle times |
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Improved service levels |
QUOTES
End of project:
“Before the project, my whole team would be lined up to be in my office to resolve issues with process, roles, and responsibilities. I left on leave and when I returned, no one came into my office. My Team can now handle nearly twice the load, while reducing the number of postponed projects to zero.”
12 months later:
“Our work load has increase 2 times. Our peer organizations have grown 3 fold while we have stayed the same size delivering at negotiated service levels.”
36 months later:
“A team reduced in size can effectively handle 3000 projects a year efficiently with a zero cost basis and minimal defects.”
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